HDDC Showroom Sales Specialist - MD

Position Purpose:

HDDC Showroom Sales Specialist (Appliances, Cabinetry, Decorative Plumbing) provide clients with information on product features, advantages and benefits, and make suggestions about related merchandise. These associates also provide information about and sell extended service protection plans. Associates in this position provide fast, friendly service to clients and are responsible for assessing their needs and providing assistance. They know how to properly greet, qualify, recommend and close every client in their department, and have knowledge of the basics in adjacent departments. They maintain the condition and appearance of assigned areas, and ensure that areas are clean, shoppable, and safe. They will also maintain a professional relationship with vendor representatives, making new product recommendations as needed. They must possess strong teamwork and follow-up skills, enabling them to work with their team to process a customer transaction from pre-qualification to delivery, ensuring the highest level of customer satisfaction possible. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

Key Responsibilities:

45% Customer Service

• Actively greets clients in the product showroom
• Partners with Product Demonstrators to showcase products, services, and related products
• Assists clients and designers with special orders and installed sales
• Promotes services offered in other departments, as needed
• Follows up with clients via telephone when appropriate
• Resolves client complaints or involves the appropriate manager to ensure customer satisfaction

45% Sales

• Educates clients during the selling process (e.g., answers questions, elaborates on features, benefits, costs)
• Creates and drives sales within the product showroom
• Suggests related items/services that might complement clients' product purchase
• Assists with keeping product showroom in excellent appearance
• Makes decisions on markdowns when necessary to satisfy client
• Stays abreast of daily, weekly, monthly sales reports

10% Self-Development

• Proactively seeks knowledge on all products and services
• Acts as the subject matter expert for The Home Depot Design Center products and services
• Routinely develops skills in related areas of expertise
• Maintains advanced knowledge of all products in product showroom and competitor products
• Coaches other associates regarding product features, cost, benefits, etc.